Tallboy & Moose Brewpub FOH-Manager Position

Tallboy & Moose, an independent brewery located in Preston, are now seeking a passionate, customer service focused FOH Manager to help lead and drive the daily operations of our brewery venue. The ideal candidate will have a strong background in all areas of FOH management, excellent customer service skills and a genuine enthusiasm for beer. 

Who we are: 

• We are an inclusive and diverse group of individuals from a broad background in all areas of hospitality.
• We are passionate about offering quality in everything we do. And hero good old fashioned hospitality in our venue.
• We believe in having quality knowledge around not just our beers but our overall offering to build connection and trust with punters. 
• We pride ourselves in our hospitality and engagement with every customer and genuinely seek and respond to feedback on their experience.  

What we’re looking for:

• An experienced leader with a proactive approach to delivering quality “customer first” service
• Someone who knows how to hustle and lead their team in both quiet and busy service periods
• Excellent communication, time management and customer service skills
• Strong problem solving skills in and out of service
• Cash handling and reconciliation with weekly reporting to the management team 
• Experience in rostering and staff management based on set KPI’s (Currently using Deputy)
• Experience with bookings and events (Experience with NowBookIt is a plus) 
• Experience with POS systems (Lightspeed currently used)
• Experience with P/L’s is a plus, understanding COG’s, wages and other costs. 
• Somebody comfortable with manual handling of kegs and venue set ups and pack downs 
• Experience in stock management (stocktaking and ordering as well as menu development)
• Passion for beer a plus 🍻

What you’ll be doing:

• General Duties - Rostering, stocktakes, ordering, reporting, menu development and over all venue strategy. Everything that will drive the growth and future success of the brewpub.
• Service - Leading by example to ensure high quality “customer first“ service and a positive guest experience at all times.
• Team Leadership - Oversee, motivate and guide the team during service, ensuring efficient operations and a positive guest experience.
• Daily Venue Operations - the basics of day-to-day management of the venue, ensuring all aspects run smoothly.
• Events/Functions - Responding to function enquiries and engaging our marketing and events manager and chef to ensure smooth execution and a great experience. 

What we can offer:

• Great staff discounts/benefits 
• A fun and supportive work environment leading a small team
• Beer. Lots of beer
• Room to continue your professional development
• Access to and support from experienced industry veterans
• Creative input in decisions around the venue's overall strategy and direction. Including but not limited to menus, beverage offering, events and activations etc. 

If this sounds like you, send your resume to Dan@tallboyandmoose.com. Also a brief cover letter outlining why you want to be part of team Tallboy and why you think you’d be a great fit for our venue. We look forward to hearing from you!